Terms & Conditions
Use of the Ace Firearms, Inc. site is specifically governed by the following terms and conditions. Any purchase through this website specifically acknowledges and is governed by these terms and conditions:
ALL Firearm sales are shipped to current FFL licensees ONLY. Your selected FFL MUST send their FFL
by fax to (864) 509-6102 or by e-mail to firstname.lastname@example.org within 5 business days of ordering or the
order will be cancelled. Regardless of what you here in the media, we can not ship firearms to your house.
Criminal Record Exclusions:
You agree that you are not a convicted felon, currently awaiting trial or sentencing for a felony,
or prohibited in any way from purchasing firearms or ammunition under state or federal law.
You must be 18 years or older to purchase rifle or other long guns and long gun ammunition.
You must be 21 years or older to purchase handguns and handgun ammunition.
ALL Handguns must ship overnight express delivery to the FFL your choice.
Rifles and other long guns are shipped standard ground service the the FFL of your choice.
All ammunition buyers must:
- Be at least 21 years of age
- Submit a copy of a government issued identification that shows you are at least 21 years of age. (More on this below)
- Never have been convicted of a felony or crime punishable by imprisonment for a term exceeding one year
- Never been adjudicated as mentally defective or been committed to a mental institution
- Never have been a fugitive from justice, an unlawful user of any controlled substance
- Have not been dishonorably discharged from the Armed Forces
- Never have renounced his or her US citizenship
- Have not been convicted of a misdemeanor crime of domestic violence;
- Never have been subject to a court order that restrains the person from harassing, stalking, or threatening an intimate partner or child
It is our company policy to sell ammunition and firearms to properly-licensed US citizens only.
You will be asked to agree to these terms and submit a government issued identification verifying your age to be at least 21 years BEFORE the order will be processed.
Submit a copy of a government issued identification to prove your age is at least 21 years. This i.d. should be submitted before or with your order.
- The identification only has to be submitted with your first order. We will maintain a date of birth record on file sufficient for subsequent orders.
- The i.d. may be emailed, mailed or faxed.
- Orders for ammunition will NOT be shipped without proper identification and your confirmation to the above eligibility requirements
- Some states like Illinois and New Jersey require their residents to present a copy of a firearms/ammunition owners identification card when purchasing.
- Feel free to contact us by phone or email if you want to make sure your appropriate licensing is already on record
ALL ammunition, primers, or powder are shipped UPS or FEDEX ground services. Air Freight is not available on these products.
ALL Ammunition, primers, powder, or other explosive devices are shipped "Delivery Confirmation required" and "Adult Signature Required". This is for safety and Liability reasons to keep potentially dangerous items away from children/ minors. This is an Ace Firearms, Inc. policy decision.
Scopes, holsters, or other accessories can be shipped by any mode of shipment preferred.
State Shipping Restrictions:
State of Alaska We do not ship to the state of Alaska.
State of California No tracer or incendiary ammunition
Plus the the following city and or County restrictions:
City of Los Angeles No ammunition shipments
Marin County CCW card must be on file for deliveries.
Oakland No ammunition shipments
San Francisco No ammunition shipments
State of Connecticut One of the following is required:
A valid permit to carry a pistol or revolver
A valid permit to sell at retail a pistol or revolver
A valid eligibility certificate for a pistol or revolver
A valid long gun eligibility certificate
A valid ammunition certificate and a legal photo ID that shows date of birth and photograph.
State of Hawaii We do not ship to the state of Hawaii
State of Illinois FOID card must be on file for deliveries.
State of Massachusetts No ammunition shipments
State of New Jersey Must have firearms & ammunition identification card
on file before we ship.
"No person shall sell, give, transfer, assign or otherwise dispose of, or receive, purchase, or otherwise acquire handgun ammunition unless the purchaser, assignee, donee, receiver or holder is licensed as a manufacturer, wholesaler, or dealer under this chapter or is the holder of and possesses a valid firearms purchaser identification card, a valid copy of a permit to purchase a handgun, or a valid permit to carry a handgun and first exhibits such card or permit to the seller, donor, transferor or assignor."
State of New York No shipments after January 14, 2014 unless shipped to licensed FFL dealer. Ammunition or firearms.
Freight Free to support our customers in NY and offset any transfer
fees charged by FFL dealers for ammunition transfers.
Manhattan No ammunition shipments
Bronx No ammunition shipments
Brooklyn No ammunition shipments
Queens No ammunition shipments
Staten Island No ammunition shipments
Washington D.C. No ammunition shipments
Additional shipping restrictions may be added as required by each state. Any purchases from any restricted areas will be cancelled and/or voided.
Ace Firearms, Inc. is very customer service oriented. We make every effort to keep our customers happy. However, errors do occur on occasion. In the event of an error or a customer not receiving what they expected, the following guidelines MUST apply:
Firearms and ammunition are non-returnable items. This is due to liability issues relating to these items being out of controlled stock. Given the non-returnable nature of these items, please make sure you are ordering the correct firearm and/or ammunition. If there is an issue with a firearm, please contact the manufacturer directly to address any quality or defect issues. If you received an incorrect shipment of ammunition, DO NOT return the shipment. Please send us an e-mail or call and, upon verification of an incorrect shipment, we will ship the correct items at no additional charge. Incorrect ammunition shipments must be disposed of by the receiver.
When placing an order, all customers are required to check a box attesting to the below statements and terms of sale:
- I am not currently less than twenty-one (21) years old
- By selling or delivering ammunition and/or firearms accessories to me, AceFirearms.com is not violating any state or local law or ordinance.
- I am not under indictment for and have never been convicted in any court of a crime punishable by imprisonment for over one year
- I am not a fugitive from justice
- I am not an unlawful user or addicted to any controlled substance
- I have not been adjudicated as a mental defective and I have not been committed to any mental institution
- I am not an illegal or unlawful alien, and I am not a nonimmigrant alien
- I have never been and I am not expected to be discharged from the Armed Forces under dishonorable conditions
- I have not renounced my U.S. citizenship
- I am currently not subject to a domestic violence restraining order of any kind
- I have never been and I am not expected to be convicted in any court of a misdemeanor crime of domestic violence
- I will not conduct an unauthorized export of any defense articles
Agreement to Indemnify and Defend for Misrepresentation
In the event that any of the above statements under the “Customer Affidavit” section of these Terms and Conditions are determined to be untrue, I will release, hold harmless, indemnify, and pay to defend Ace Firearms, Inc. (DBA AceFirearms.com) and its owners, agents, officers, and employees against any resulting civil liability or criminal prosecution.
Assumption of Shipping Liability
While we do our best to ensure that your product reaches your door as quickly and as trouble-free as possible, we simply cannot guarantee that the shipping carrier (for example, UPS or FedEx) you select will not damage or lose your product, or that once delivered, your product will not be stolen or damaged. Once your product is delivered to the address you have provided, you assume all responsibility for its safety and hereby explicitly release Ace Firearms, Inc. (DBA AceFirearms.com) from all liability and responsibility thereafter.
Release of Liability and Agreement to Indemnify and Defend
While Ace Firearms, Inc. (DBA AceFirearms.com) strives to offer high quality products and excellent customer service, it is merely a retailer of products that are designed, manufactured, and tested by other companies. Therefore, I understand and acknowledge that Ace Firearms, Inc. shall not be liable for any claims and/or damages, or for the breach of any warranty, express or implied, whether of merchantability or fitness for any purpose or otherwise, whatsoever.
Furthermore, I understand and acknowledge that Ace Firearms, Inc. expressly disclaims any and all liability for the accuracy of information provided to me, and for how I use information provided to me, by Ace Firearms, Inc., and I understand and acknowledge that Ace Firearms, Inc. cannot be held liable for how I or anyone else uses any information I receive from Ace Firearms, Inc. Therefore, I explicitly agree to release, hold harmless, indemnify, and pay to defend Ace Firearms, Inc. and its owners, agents, officers, and employees against any resulting damages and/or civil liability or criminal prosecution arising from or related to my use of information provided by Ace Firearms, Inc. I further understand that manufacturers are the best resources for information about their products, including critical safety information. I will review all information and safety warnings from product manufacturers prior to purchasing and using products from AceFirearms.com.
By placing an order with Ace Firearms, Inc., I understand and acknowledge that I alone am responsible for how the product I purchased from Ace Firearms, Inc.is used by me and by any other party. I explicitly agree to release, hold harmless, indemnify, and pay to defend Ace Firearms, Inc. and its owners, agents, officers, and employees against any resulting damages and/or civil liability or criminal prosecution arising from or related to the products I have purchased, to include but not limited to the use of the product, the storage of the product, and the transportation of the product. In the event that any other party files a claim of any kind against Ace Firearms, Inc., I will indemnify and pay to defend Ace Firearms, Inc. and its owners, agents, officers, and employees against any resulting civil liability or criminal prosecution.
In the event that I choose to file a complaint against Ace Firearms, Inc. or any of its owners, agents, officers, or employees, I agree that such a complaint must be filed in a court located in Greenville County, South Carolina. I agree that any complaints filed within any other jurisdiction shall be immediately removed to a court within Greenville County, South Carolina and I agree to reimburse Ace Firearms, Inc. And its owners, agents, officers, and employees for any costs they may each incur in defending against the complaint or effecting its removal until such time that the complaint is properly filed within a court located in Greenville County, South Carolina.
I understand and acknowledge that South Carolina law will govern exclusively: my purchase and use of any products from AceFirearms.com; any information I receive from AceFirearms.com; any legal action instituted against me by Ace Firearms, Inc. ; and any legal action that I institute, or that someone else institutes as a result of my actions, against Ace Firearms, Inc.
Class Action Waiver
I expressly agree that any dispute resolution proceedings, including but not limited to, litigation, arbitration, and mediation, will be conducted only on an individual basis and not in a class, consolidated, or representative action. By making this express agreement, I acknowledge and affirm that this is a knowing, voluntary, and permanent waiver of any right to bring federal, state, or local claims as any part of, or on behalf of, any class or any other individuals, before a court or other tribunal.
Shipping Destination Restrictions
I understand that AceFirearms.com does not ship outside the United States or to Alaska, Hawaii, Massachusetts, Chicago, or any other area within the United States where AceFirearms.com is prohibited by federal, state, or local law to ship product. I also understand that if I attempt to have product shipped to these restricted areas, my order will be cancelled and I will be subject to paying a cancellation fee as described below.
If you live in the great state of South Dakota, your Department of Revenue requires us to give you the following message: Ace Firearms, Inc. isn’t required to and doesn’t collect sales or use tax in your state, nor will Ace Firearms, Inc. report your purchases to your state’s Department of Revenue. Unfortunately, just because you purchased ammo online and we do not collect the tax doesn’t mean your purchase is exempt from use tax. In fact, your purchase could be subject to use tax. Your state requires you to report online purchases that were not taxed and to pay use tax on those purchases. The tax may be reported on your individual income tax return or on a consumer use tax return. You can find the relevant forms at your Department of Revenue’s website. For our California customers, the licensed ammunition vendor who processes your order may charge sales tax at the time of pick-up.
Order Cancellation by Customers
Our desire is to provide you with excellent customer service to include very promptly shipping your order. Our system is 100% automated such that the moment you place your order, our system begins preparing your product to ship. Because our system is 100% automated and because your order will ship so quickly, orders may not be cancelled or changed by our customers once submitted. Additionally, for your security our customer service team is unable to alter any product information or credit card charges once you place your order.
If you refuse to accept delivery of an order that you placed, then we will issue you a refund if the product returns to us in sellable condition; however, any such refund will be MINUS the cost of shipping both ways AND a restocking fee equal to $35 or 5% of the value of your order, whichever is greater.
Order Cancellation by AceFirearms.com
Ace Firearms, Inc. (DBA AceFirearms.com) reserves the option to cancel any orders where the purchaser has not abided by these Terms and Conditions. In the event that AceFirearms.com chooses to cancel your order, you will receive a refund of the full amount of the purchase less a $30.00 cancellation fee or 5% of the total purchase amount, whichever is greater. We do not like canceling orders, but sometimes we must where a customer has not adhered to these Terms and Conditions. When this happens, our office incurs various costs ranging from credit card processing fees to chargeback fees. It is your responsibility to make sure that you fully understand and comply with these Terms and Conditions.
Used items are non-returnable. Any item considered for return MUST be new and in the original packaging.
Due to the unique nature of the product we sell we only accept returns for damaged or defective product. Product must be returned within 30 days of your order date. There will be no refund issued for any returns that are received at our warehouse without a prior Approved Return Request on file or for any returns that are received at our warehouse with a prior Declined Return Request on file. Items considered for return MUST have an RGA (return goods authorization) number assigned before shipment is received. This RGA number will identify the shipment and reason for return. Shipments received without an approved RGA number will be refused.
Items ordered in error by the customer MUST be shipped prepaid by the customer with the RGA attached on the outside of the box. Items damaged in shipping while being returned to Ace Firearms, Inc. will be refused. So, please make sure the items are well packaged for the return trip. Items shipped in error or in questionable condition upon receipt by the customer (damaged in shipping) will be replaced freight free by Ace Firearms, Inc. upon return receipt at Ace Firearms, Inc. and upon inspection/determination of damage to the products.
If you feel like you should be able to return your product for a reason other than it being damaged or defective product, you are welcome to fill out a Return Request Form and your Return Request will be considered. Please email us at info@AceFirearms.com to make a return request; someone on our staff will respond promptly. If your return is approved, we will reply back to your email with the options available for processing your return. Returns will receive store credit or refund, at our sole option.
NOTE: If product in your possession was received damaged, damage must be noted in your Return Request Form and pictures must be supplied documenting the damage. If your Return Request is approved, you are responsible for properly packing and securing your return order to protect it from damage incurred in transit back to our warehouse. All returned product is examined upon arrival and check-in at our warehouse and only product in New/Sellable condition will receive a full credit (unless the damage occurred in transit to your location and you properly notified and documented the damage in your initial Return Request Form). If for any reason you decide you want the product back after it has been received at our warehouse, we are happy to collect additional payment from you to cover the costs to ship the product back to you.
Recording Customer Phone Calls
Our goal is to provide you with excellent customer service every chance we get. To help us do that, we need to be able to record and monitor your phone calls with our customer service team, so we can make sure we’re always giving you the service you deserve. Therefore, you explicitly authorize Ace Firearms, Inc.to record and monitor your phone calls with any of its agents or representatives.
Terms and condition Updates
Ace Firearms, Inc. terms and conditions may be changed from time to time as required by state or federal law or as needed by Ace Firearms, Inc.